Frequently Asked Questions

Everything you need to know about your CamelBak order.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for all unused products in their original packaging. Please note that customized items are final sale and cannot be returned.

Does CamelBak offer a warranty on its products?

Yes, we stand by our products with the Got Your Bak™ Lifetime Guarantee, which covers all reservoirs, backpacks, and bottles from manufacturing defects in materials and workmanship.

How do I clean my CamelBak reservoir and bottle?

We recommend cleaning with warm water and mild soap after every use. For a deeper clean, use our specialized cleaning tablets and brush kits to maintain hygiene and longevity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.