Returns & Exchanges

At Camelbak, we stand by the quality of our gear and offer a 30-day return window for products in original, unused condition. If you are not completely satisfied with your purchase, we provide a seamless process to ensure you find the perfect fit for your lifestyle.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Label

  Select the reason for your return and download your prepaid shipping label, which will be sent directly to your registered email address.

• 3.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached, and affix the prepaid shipping label to the outside of the box.

• 4.
  Drop Off and Refund

  Take your package to any authorized carrier location; once we receive and inspect the goods, your refund will be processed to your original payment method within 7-10 business days.